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Feature · Languages

An AI agent that understands Tunisian Derja, the way customers really write

Rodoud AI is a Tunisian AI sales and customer-support agent: it reads Derja in Arabic letters or Arabizi with numbers, handles French–Arabic mixing, and answers in the customer’s language on WhatsApp, Instagram, Messenger and your website.

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Slm, 9addeh soum el kabbout el a7mer ? w fama livraison l Bizerte ?

Ahla bik! El kabbout el a7mer b 159 DT. Ey, livraison l Bizerte f 24-48h b 7 DT 🚚

عندكم منو XL؟

إيه موجود XL 👍 تحب نسجّللك الكوموند؟

Oui merci, je confirme

Commande confirmée

  • Kabbout rouge · XL · 159 DT
  • Bizerte · paiement à la livraison
Demo conversation with a fictional shop.
How it works

How Rodoud handles dialect

  1. 01

    Reads the message as written

    Arabic script, Latin letters with 3, 7, 9, French words in the middle, typos and abbreviations.

  2. 02

    Understands the intent

    Price, size, delivery, order, complaint: the meaning matters more than the spelling.

  3. 03

    Answers in the same style

    Derja to a Derja message, French to a French one, Modern Standard Arabic when that’s what the customer uses.

Built for Maghreb conversations

Generic chatbots trained on textbook Arabic miss half of what Tunisian customers write.

Arabizi with numbers

“9addeh”, “3andkom”, “7aja”: Latin letters with digits are understood like any other text.

Code-switching

Messages that mix Derja, French and English in one sentence get a natural answer.

Many languages

Beyond Derja: Modern Standard Arabic, French, English and many more, including Gulf and Moroccan Arabic.

Your tone of voice

Set the response style in the dashboard: warm or formal, with or without emojis.

Real-life examples

Typical messages Rodoud understands, and the intent it extracts.

  • 9addeh soum el robe hedhi? Understood asArabizi Price question about the product in the picture
  • عندكم منو XL؟ Understood asDerja · Arabic script Availability question for size XL
  • Nheb nkomandi, livraison l Sfax Understood asDerja + French Order intent with delivery city
  • el colis ma wsolnich mel jom3a Understood asArabizi Delivery complaint → task for your team
  • C’est possible de changer la taille ? Understood asFrench Exchange request
Keep exploring

Go further with Rodoud

Voice messages

Customers send a voice note; Rodoud understands it and answers in the chat.

Search by photo

A customer sends a picture or a screenshot; Rodoud finds the matching product.

AI Customer Support

Answers FAQs 24/7, logs complaints as tasks and hands off to your team when needed.
Whatsapp Instagram Messenger Website chat
FAQ

Frequently asked questions

Does Rodoud really understand Tunisian Derja?
Yes. Rodoud was built in Tunis for customers who write the way they speak: Derja in Arabic script, Arabizi with numbers such as 3, 7 and 9, and messages that mix Derja with French or English. It identifies the intent, such as a price question, an order or a complaint, and replies naturally.
In which language does Rodoud reply?
In the customer’s language. A message in Derja gets an answer in Derja, a French message gets French, and Modern Standard Arabic or English are used when the customer writes that way. You can set your preferred tone in the Response Style settings.
Does it work for Moroccan, Algerian or Gulf customers?
Rodoud understands many languages and dialects, including Moroccan and Algerian Darija and Gulf Arabic, so it can serve customers across the Maghreb and the Gulf with the same agent.
What about voice notes in Derja?
Customers can also send voice messages; Rodoud understands them and answers in the chat. See the voice messages feature for details.

Speak your customers’ language, 24/7

Start free: Rodoud answers in Derja, Arabic, French and English from day one.

Start free Book a demo

Free plan · No credit card